FAQ

To Buy a Ticket

Click on the BUY button, and then on the next page select Sign Up. You will be asked to create an account with your name, an email address and a password. Please ensure you tick the box to agree to terms and then hit the REGISTER button. This will ensure that you can log on to watch from another device if needed, as well as receiving a receipt for your ticket.

Once you’ve created your account, on the next page, please select your pricing option; either a Single ticket, or if you are watching as a household or a group, please select the Family ticket. If you are in possession of a Voucher Code, please select the Single Ticket. Hit the NEXT button.

You will then be invited to either pay by Credit/Debit Card or PayPal. Enter your details and hit the PAY button. Your transaction will then be authorised and you can then access the livestream viewer. If you have a voucher code, please enter it in the ADD VOUCHER field and it will then process.

You can purchase a ticket in advance of the event as it will be valid from now until the show. Please be aware you cannot share your ticket, it is single use only. If you do share your login details with anyone else, only one of you will be able to watch at any one time.

PLEASE NOTE: you will only see the livestream when it actually goes live at the published time. If you access it before then, you will see a message saying ‘We are not streaming at this time’

If you want to access the livestream on another device, you will need Login again. If you continue to access the stream on the device you used to register, the system will remember you.

At any point, you can Log out or check your purchases, card details and change your password by clicking the small ‘House’ icon in the bottom right hand corner.

To Watch the Livestream

We recommend accessing the livestream page approximately 10 mins before the show start time. Click the large ‘PLAY’ icon in the middle of the screen. You will know the stream is live when you see a red dot in the bottom left hand corner, with the word LIVE. You can view it in full screen by selecting the FULL SCREEN option in the bottom right hand corner.

Here are some hints and tips to make sure you have a great livestream experience:

  1. For the best possible viewing experience, ensure you have a reasonable internet connection, ideally with a minimum of 5Mbps download speed. The stream may still work below this rate but you could see buffering.
  2. If you’re on WiFi, please make sure if possible all other devices are not on the same WiFi as you, as they will be competing for the bandwidth.
  3. If you are on 4G, make sure you are in a position to get the best possible signal strength – this is outside of our control.
  4. If you see the ‘Red Live’ dot in the bottom left hand corner, together with an ‘introduction graphic’ which normally welcomes you, and tells you the stream will start shortly, that will mean you are successfully receiving the livestream from us.
  5. To see the stream in the best way, make sure you click the ‘Full Screen’ mode icon, which is normally in the bottom right of the viewing screen.
  6. Make sure your volume is turned up or speakers turned on.
  7. If you see buffering, it will be because your receiving speed isn’t high enough, there are too many other devices competing for WiFi or your 4G signal isn’t strong enough. Again, try and resolve these as we can’t do anything our end.
  8. If the screen freezes or if you experience any other problems, a simple page refresh or browser restart generally fixes most issues.
  9. And finally, enjoy the show.
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